Return Policy

Refund Policy

Thank you for shopping with us! We strive to provide high-quality products/services, but we understand that sometimes things don’t work out. Please read our refund policy carefully.

1. Refund Eligibility

• We offer refunds for [products/services] under the following conditions:
  • The item was defective or damaged upon delivery.
  • The wrong item was shipped.
  • The product was not as described on our website

2. Refund Process

To request a refund, please contact our customer support team at print@aitky.com with the following information:

• Your order number.
• A brief description of the issue.
• Photos (if applicable) of any defects or damages.

Once we receive your request, we will respond within 2 business days to confirm your refund. If your refund is approved, we will process it back to your original payment method within 3 business days.

3. Non-Refundable Items

Some items and services may not be eligible for a refund, including but not limited to:

• Digital products or services that have been accessed or downloaded.
• Customized or personalized items.
• Gift cards.
• Subscription-based services (unless otherwise specified).

4. Exchanges

If you would like to exchange an item, please follow the same process as a refund request. We will provide you with an exchange or a store credit, depending on availability.

5. Shipping Costs

For refunds on physical products, the cost of return shipping is the responsibility of the customer, unless the product is defective or the wrong item was shipped.

6. Processing Time

Please allow up to 2 business days for us to process your refund or exchange after receiving your returned item or request.

7. Contact Us

If you have any questions about our refund policy, please contact us at:

• Email: print@aitky.com
• Phone: 3287757

Thank you for choosing www.aitky.com. We value your business and strive to make every shopping experience a great one!